亚马逊承运人和跟踪信息要求2021年10月1日生效

Carrier and tracking information requirements

In our continual efforts to receive your shipments more quickly and make your inventory available for sale faster, Amazon has updated its policy related to carrier and tracking information. The updated policy applies for sellers who send shipments to Amazon outside of the Amazon Partnered Carrier program.

Starting October 1, 2021, Fbasellers will be required to enter the carrier name and tracking information, where available, during shipment creation so that tracking information is provided before your shipment arrives at the fulfillment center. This change is not applicable for sellers who use the Amazon Partnered Carrier program or Amazon Global Logistics since Amazon will generate tracking information for you.

Providing carrier tracking information helps Amazon receive your inventory more efficiently and avoid delays in the receive process. Additionally, if your products are out of stock, Amazon can make them available for sale while in transit based on real-time tracking when In-Stock Head Start is active. For faster receive times, ensure that the tracking IDs for parcel shipments are mapped to the correct FBA box ID label on each box.

Tracking information can be provided to Amazon through the Seller Central shipment creation workflow, the Track shipment tab on the Shipment summary page, and through Amazon Marketplace Web Service. For parcel shipments, tracking IDs will be required for every box, where available. For less-than-truckload and full-truckload shipments, a freight progressive number will be required for every shipment.

Amazon will measure your missing tracking information defect rate at the shipment level. For instructions on uploading tracking information and tracking the status of your shipments, go to Track your shipments: Shipping Queue and Shipment Summary.

Frequently asked questions

How do I input carrier and tracking information

If you are using the Amazon Partnered Carrier program or shipping using the Amazon Global Logistics, you do not need to enter carrier or tracking information since we will generate it for you. You can track your shipments by tracking ID and carrier status on the Track shipment tab on the Shipment summary page. If you ship using your own carrier, use one of the following methods:

When using Seller Central, you can select the carrier from the drop-down during shipment creation. When using the new Send to Amazon workflow, you can enter the Track shipment tab by clicking the Track shipment link after you have completed the workflow.

Alternatively, you can enter tracking information in the Shipping Queue by clicking on Track shipment next to your shipment and then going to the Track shipment tab. You can use barcode scanners or a spreadsheet to upload tracking information in bulk. To help minimize user errors when updating tracking information, we will show you messaging and alerts to prompt you to recheck entered values. To learn more, go to Summary of shipment process.

When using integrators , you can configure and utilize the available APIs to share tracking information. To learn more, go to Step – 6 Send shipment tracking numbers to Amazon.

Why is this important

With the carrier name, shipping method, and tracking information that you provide, we can pass any tracking events made available by the carrier on to our fulfillment centers. We use this information to efficiently plan for receiving your inventory and make your in-transit inventory available for sale to customers.

What do I enter if my carrier is not listed in Seller Central

When you prepare to ship your inventory and do not see your carrier listed in the drop-down menu, please select Other. We will add more carriers over time.

How do I edit a tracking number

You can edit shipment tracking information up until the shipment is delivered. To edit the details:

In Seller Central, go to your Shipping Queue and click Track shipment next to your shipment. On the Shipment summary page, go to the Track shipment tab and edit the entered tracking IDs.

When using integrators , re-submit updated tracking information.

What should I do if my carrier does not provide a tracking number

Sellers are encouraged to use carriers that provide tracking for delivering shipments as these carriers provide real-time status to Amazon and can help minimize receive delays and avoid out of stock risk.

For international shipments, my freight forwarder provides tracking information only after my shipment reaches the final destination country . Is that too late

No, please enter tracking information for the shipment as soon as your carrier shares it with you, before your inventory is delivered to Amazon’s fulfillment center.

Is Amazon going to monitor my performance If yes, where do I see it

Yes, starting October 1, 2021, Amazon will start measuring your missing tracking information defect rate at the shipment level for all shipments sent to Amazon using your own carriers. The defect will be shown in the Problems tab of the Shipment Summary page in Seller Central. Initially, only the defect will be shown. In the future, you may be required to acknowledge each defect before you can create new shipments. We may reach out to you for one-on-one seller coaching if your coaching defect level is “Elevated,” and we may restrict you from creating new shipments to Amazon for 24 to 72 hours if your coaching defect level is “Critical.” To learn more, go to Resolving inbound performance alerts and Performance coaching.

承运人和跟踪信息要求

在我们不断努力以更快地接收您的货件并使您的库存更快地可供销售的过程中，亚马逊更新了与承运人和跟踪信息相关的政策。更新后的政策适用于在亚马逊合作承运人计划之外向亚马逊发送货件的卖家。

从 2021 年 10 月 1 日起，亚马逊物流卖家将需要在货件创建期间输入承运人名称和跟踪信息，以便在您的货件到达运营中心之前提供跟踪信息。此更改不适用于使用亚马逊合作承运人计划或亚马逊全球物流的卖家，因为亚马逊会为您生成跟踪信息。

提供承运人跟踪信息有助于亚马逊更有效地接收您的库存并避免接收过程中的延迟。此外，如果您的产品缺货，当In-Stock Head Start处于活动状态时，亚马逊可以根据实时跟踪将它们在运输途中进行销售。为了加快接收时间，请确保包裹货件的跟踪 ID 映射到每个箱子上的正确 FBA 箱子 ID 标签。

追踪信息可以通过卖家中心货件创建工作流程、货件摘要页面上的追踪货件选项卡以及亚马逊商城网络服务提供给亚马逊。对于包裹运输，每个箱子都需要跟踪 ID。对于零担和满载货运，每次货运都需要一个货运累进编号 。

亚马逊将在货件级别衡量您缺少跟踪信息的缺陷率。有关上传跟踪信息和跟踪货件状态的说明，请转到跟踪您的货件：发货队列和货件摘要。

经常问的问题

如何输入承运人和跟踪信息？

如果您使用亚马逊合作承运人计划或使用亚马逊全球物流运输，您无需输入承运人或跟踪信息，因为我们会为您生成这些信息。您可以通过在货件摘要页面的跟踪货件选项卡上跟踪 ID 和承运人状态来跟踪货件。如果您使用自己的承运人运送，请使用以下方法之一：

使用卖家平台时，您可以在货件创建期间从下拉菜单中选择承运人。使用新的发送至亚马逊工作流程时，您可以在完成工作流程后点击追踪货件链接进入追踪货件选项卡。

或者，您可以通过单击货件旁边的“追踪货件”，然后转到“追踪货件”选项卡，在“货件队列”中输入追踪信息。您可以使用条形码扫描仪或电子表格批量上传跟踪信息。为帮助在更新跟踪信息时尽量减少用户错误，我们将向您显示消息和警报，以提示您重新检查输入的值。要了解更多信息，请转至发货流程摘要。

使用集成商时，您可以配置和利用可用的 API 来共享跟踪信息。要了解更多信息，请转到步骤 – 6 向亚马逊发送货件跟踪编号。

为什么这很重要？

通过您提供的承运人名称、运输方式和跟踪信息，我们可以将承运人提供的任何跟踪事件传递到我们的运营中心。我们使用此信息来有效地计划接收您的库存并使您的在途库存可供客户出售。

如果我的承运人未在卖家平台中列出，我应该输入什么？

当您准备运送您的库存并且在下拉菜单中没有看到您的承运人时，请选择其他。随着时间的推移，我们将添加更多运营商。

如何编辑跟踪号？

您可以编辑货件跟踪信息，直至货件送达。要编辑详细信息：

在卖家中心，转到您的发货队列，然后单击您的货件旁边的跟踪货件。在货件摘要页面上，转至追踪货件选项卡并编辑输入的追踪 ID。

使用集成商时，重新提交更新的跟踪信息。

如果我的承运人没有提供跟踪号码，我该怎么办？

鼓励卖家使用提供发货跟踪的承运商，因为这些承运商向亚马逊提供实时状态，可以帮助最大限度地减少接收延迟并避免缺货风险。

对于国际货件，我的货运代理仅在货件到达最终目的地国家/地区后才提供跟踪信息。是不是太晚了？

不可以，请在您的承运人与您共享货件后立即输入货件的跟踪信息，然后再将您的库存运送到亚马逊运营中心。

亚马逊会监控我的表现吗？如果是，我在哪里可以看到它？

是的，从 2021 年 10 月 1 日起，亚马逊将开始在货件级别测量您使用自己的承运人发送到亚马逊的所有货件的缺失跟踪信息缺陷率。缺陷将显示在卖家平台发货摘要页面的问题选项卡中。最初，只会显示缺陷。将来，您可能需要先确认每个缺陷，然后才能创建新货件。如果您的指导缺陷级别为“升高”，我们可能会与您联系以获得一对一的卖家指导；如果您的指导缺陷级别为“严重”，我们可能会限制您在 24 到 72 小时内向亚马逊发送新货件。要了解更多信息，请转至解决入站绩效警报和绩效指导。